Create knowledge articles through api

[Kush Sharma]

Hey developers 

We have a requirement to create knowledge articles in ServiceNow via api call. Can someone pls help

Thanks in advance

[Dr Atul G- LNG]

Hi @Kush Sharma 

https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/know...

https://www.servicenow.com/community/developer-forum/how-to-create-knowledge-article-in-servicenow-w...

[M Iftikhar]

@Kush Sharma ,

Publishing Knowledge Articles in ServiceNow via the REST API involves interacting with specific endpoints to create, update, and publish articles.

Prerequisites:

• Access to a ServiceNow instance with appropriate permissions.

• API user credentials (Basic Auth or OAuth).

Steps:

1. Authenticate using Basic Auth or OAuth to authorize API requests.

2. Get Knowledge Base ID with GET /api/now/table/kb_knowledge_base to identify the target KB.

3. Create Draft Article using POST /api/now/table/kb_knowledge and include required fields such as short_description, text, and knowledge_base.

4. Update Article (if needed) using PUT /api/now/table/kb_knowledge/{sys_id} to modify content or metadata.

5. Publish Article by calling POST /api/now/table/kb_knowledge/{sys_id}/workflow/publish, which triggers the publishing workflow and makes the article live.

Note:
Ensure the API user has permissions to create, update, and publish articles. Always secure authentication credentials and refer to official ServiceNow REST API documentation for payload details.

Also check below thread for more reference:

https://www.servicenow.com/community/developer-forum/how-to-create-knowledge-article-in-servicenow-w...

Thanks & Regards

Muhammad Iftikhar

[jonsan09]

Side note, you'll want to be careful with creating knowledge articles via API. You'll want to ensure the number padding for article numbers are generating correctly to prevent KBAs with duplicate Article numbers.