Create multiple incident tasks though a templete from an incident

denu · ‎03-02-2017

Hi,

I am looking for a way to create multiple incident tasks through a template from an Incident. I know this can be done through the catalogue workflow.

Unfortunately we unable to apply that method in here.

Is there any way that I can create 5 incident tasks from parent incident by applying a template?

Please provide some information.

Goran WitchDoc · ‎03-05-2017

Hmmm. I don't think you can do a "template" for this. If I had to solve this without workflow I think I would create each incident task as a template and either have a very good namning convention or I add a field which I could use to group those templates together.

Then I'll either make it automatically through a after/async BR so it gets created depending on some conditions like category/subcategory or I'll make a UI action for the Service Desk to press and it will then create the tasks from templates and connect them to the incident.

Does that make sense?
//Göran

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Harish KM · ‎03-02-2017

you can do like this. this would create 3 task

for(var i=0;i>3;i++)
{
var gr = new GlideRecord('incident_task');
gr.initialize();
gr.short_description = 'This is a test incident task';
gr.insert();
}

Regards
Harish

denu · ‎03-03-2017

Thanks Hariah,

How do I apply this business rule?

Our service desk receive incident from customers , sometimes they need to create more than 5 tasks writhin an incident. In that case they would like to apply a Template to auto create those tasks and assigned to different team.

Can i include this business rule within the template?

Harish KM · ‎03-03-2017

I did not understand your requirement

Regards
Harish

Harish KM · ‎03-03-2017

Creating a Template - ServiceNow Wiki

section 5

Regards
Harish