Create Multiple RITM for Single REQUEST using Flow designer

[Priya Rao]

Hi all,

I have a requirement to generate multiple RITMS for single catalog request When the request is raised for that particular catalog item, it should create 4 RITM's under same REQ. Where the RITM's will have different TASK. How can I achieve this using Flow Designer?

@Maik Skoddow @Samaksh Wani @SwarnadeepNandy @Mohith Devatte @AndersBGS @Rahul Talreja @Pavan Kumar1 @Dr Atul G- LNG @Hemanth M1 @Eswar Chappa 

[OlaN]

Hi,

One way to do this is to create an Order guide, which adds multiple items into one request.

Another way to do this is to use the "Submit Catalog item Request" action in Flow designer.

But doing so, will require that you reconnect the succeeding RITM created, and finally, delete the excessive REQ created by the action.

Although this solution is technically possible, I cannot recommend it, because you might have triggers/notifications running when creating a REQ, and in that case this is a bit misleading, since the additional REQ created will immediately be deleted by the flow.

Providing a simple example below.

[varaprasad123]

Have you tried using "Do the following in Parallel" Flow logic, that will help you to launch 4 RITM's under the same Req.

[Dr Atul G- LNG]

Hi @Priya Rao 

Greetings!!

The best way is order guide and second point when you say you need to create 4 RITM with one request , could you please provide some example or your use case to understand more and better.

[Rahul Talreja]

Hi @Priya Rao ,

You can use Order guide for your requirement, or if you want all this to embed into your flow.
You can use "Submit a catalog item" or you can use "do the following in parallel" and create the requests.