Create New Incident from URL with prefilled form Fields

[danalbrecht]

Hello.   I am very new to using ServiceNow and we are looking for a way to create a new incident with some prefilled information located in the Summary and description fields.

I have the starting url that needs to be added to:

https://xxxx.service-now.com/cna/create_incident.do

But I am not sure how to construct the remaining portion of the url to get this to work.

I have inspected the elements on the page and have the ID of the fields I would like to populate but no matter what I try, it does not seem to be working.   Any guidance you can get for this newbie would be extremely helpful.

Field ID's: u_incident_ess.u_summary

u_incident_ess.u_description

We are trying to integrate Salesforce, Guidewire, and other application platforms to be able to use a simple URL creation to create incidents with important information from the integrated systems to allow for better support.   We realize that this could be done through some web service integrations however we feel this might be a better solution to meet our needs.

Thanks

[danalbrecht]

Yes, create_incident.do is a UI page.   Looks like I am going to have to go to my ServiceNow guys to get me some information.   I will come back and post what I find out.   Since dot-walking isn't going to work here, I need to understand more about the back end.

Thanks

[danalbrecht]

Let me recap the scenario once again.

We have a few applications that are using Salesforce (Force.com) platform and the Guidewire platform that we would like to integrate with ServiceNow.   We have the option of using a web service to do this however I think it might be overkill for what we are trying to accomplish.

I am simply wanting to populate fields on the page with information that is passed from the originating location.

For example:   When a user clicks on a button in Salesforce to report a problem, I would like the record id from Salesforce to be populated in the description. Or when they click the button in Salesforce to report a problem, add the Salesforce application name to the short description.

Similar examples exists for making the correct assignment groups or category classification.

The form is embedded in an iFrame as well so it is going to make it a little more complicated.

[Chuck Tomasi]

Hi Dan,

Thanks for the clarification. Because of the scenario that you are using, I'm not aware of a way to do this as transparently as you would like due to the complexity. It sounds like the web service may be a better option in this case.

[danalbrecht]

We actually got it to work.....for the most part.   It was just making sure we constructed the url properly.   Still have some more things to add to it but should be good to go now.

Thanks for the help.

[Chuck Tomasi]

Glad you got it working. If there was a response in this thread that looks like a correct answer, don't forget to mark it Correct so others with a similar question can find it easily later.

Thanks