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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Developer Advocate Blog More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! More Calls. More Build... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Developer Passport blog Developer Passport: AI Agent-Powered Playbooks and Nested Playbooks in the Australia Release Read More Developer Passport blog ServiceNow Flows in the Australia Release | Developer Passport On today's episode of ... Read More Developer Passport blog UI Updates you've been waiting for! Developer Passport: AI Experiences Part 1 Australia Release: Mod... Read More Developer Passport blog New UI Interactions! Developer Passport: AI Experiences Part 2 If you’ve spent any ti... Read More Developer Passport blog ReleaseOps in the Australia Release | Developer Passport If you've ever coordinated a big ServiceNow deployment... Read More Developer Advocate Blog Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum Incident and reassignment Does anyone do this? Is it a good idea? We have a new ServiceDesk keen on incident ... Read More Developer forum Make Multiple Selections Hello, I have a form with a field titled "Who does this server belong to?", the fie... Read More Developer forum Azure OAuth Refresh Token Not Renewing Automatically Our ServiceNow instance uses Azure OAuth 2.0 for both ... Read More Developer forum Turn your ideas into widgets without the hassle. Simply describe what you want, and the provider han Read More Developer forum Want to keep the latest record for each user and delete the other records from the table There is one custom ta... Read More Developer forum i want to update the close notes with given reason by the user while cancel change UI Action button Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. SPM events OD Podcast: Architecting the Future: Unlocking Enterprise Value with the ServiceNow AI Platform January 24-June 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173597/architecting-the-future-unlocking-enterprise-value-with-the-servicenow-ai-platform Read More SPM events OD Podcast: Future-Proofing Your Portfolio: Sustaining SPM Over Time Now available on-deman... January 24-June 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173986/future-proofing-your-portfolio-sustaining-spm-over-time Read More SPM events OD Podcast: Measuring What Matters: Establishing Value for SPM Available now on-deman... January 24-July 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173974/measuring-what-matters-establishing-value-for-… Read More Federal and U.S. Public Sector SNUG ServiceNow Government Forum 2026: Watch On-Demand Government Forum is over. The Insights are just gettin... April 15-July 15, 2026 5:00 AM Virtual Read More HRSD events On-Demand | How to Make AI Work for People: A 3-Part Executive Exchange Series How to Make AI Work fo... June 10-June 24, 2026 8:00 AM https://info.servicenow.com/EX-Acquisition-Series.html?referenceSource=community Read More App Engine events Virtual Experience: From reactive to ready: What's next for autonomous IT Join us for From react... June 23, 2026 5:00 AM Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Activity in Developer

Azure OAuth Refresh Token Not Renewing Automatically

Our ServiceNow instance uses Azure OAuth 2.0 for both inbound IMAP and outbound SMTP email processing.We have observed that access tokens are being renewed automatically, however, the refresh token is not being renewed or rotated after expiry, even t...

  • Question

ServiceNow Employee Slate Is Here — And It's Not What You Think

  When ServiceNow talks about a "next-gen employee experience," do you assume they that mean a redesign — maybe some new colors, a tidied-up portal, a few extra widgets. Employee Slate is none of that. Launched at Knowledge on May 5th, Employee Slat...

  • blog

Need to introduce withdraw case button on service portal

Hi All, We need to introduce withdraw case button as below:As of now button is visible but on click of button page is redirecting to undefined.Ideally on click of button, subsequent case should be cancelled and its approvals should be no longer requi...

  • Question

Incident and reassignment

Does anyone do this?  Is it a good idea? We have a new ServiceDesk keen on incident metrics, especially if they pertain to them.  We are looking for a way to capture the reason for an incident to be re-assigned. Perhaps it's a field on the incident f...

  • Question

Make Multiple Selections

Hello, I have a form with a field titled "Who does this server belong to?", the field has a drop down list with three choices: "NTT", "TCS" or "Local IT".  I want the user to be able to select one, two or all three of the choices.  When I created the...

  • Question

Inconsistency in Knowledge Article Workflow Field After Upgrade

I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...

  • Question

Service Catalog: Citizen Developer training

Can anyone recommend training material / online courses on building service catalog forms that does not require App Engine Studio or Catalog Builder? We do not have a licence for App Engine Studio. I have experimented with Catalog Builder and complet...

  • Question

Resolved! ATF - Expanding selection in Order Guide

Hi All, I'm currently working through the ATF tests, and one is testing an Order Guide. In the order guide, there is a section that you need to expand before you can fill in variables. How can I add a step so that is expanded?  

  • Question

Record Producer variable (look up) shows only sysid at the back end.

When I submit a case from Record producer which contains Department field(lookup field) in that. I have a variable section at the backend in the case form which shows all the fields including department field. But it only shows sysid at the backend. ...

  • Question

Meet SmartGuide: Your 2025 Devvies People’s Choice Award Winner

We’re excited to announce the 2025 Devvies People’s Choice Award winner—SmartGuide!    Chosen by the Community, the People’s Choice Award recognizes the most impactful and transformative app of the year, one that delivers real business value.  Smar...

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