create service request via third party tool Ceridian

[Mani60]

Hi All,

I need to create a new Service Request/RITM via Ceridian third party tool.

I'm not sure how to create this via Ceridian, and which API's are required for this, so can anybody please help me how can I create a request via Ceridian.

Thanks,

[Ravi Chandra_K]

Hello @Mani60 

Greetings!

I beleive you can use OOB Service Catalog API or Cart API to achieve this.

You can go to Scripted Rest API in your instance and search for these APIs.

refer below links:

https://developer.servicenow.com/dev.do#!/reference/api/tokyo/server/sn_sc-namespace/c_CartJSScoped#...

https://developer.servicenow.com/dev.do#!/reference/api/tokyo/rest/c_ServiceCatalogAPI

Please Mark the Answer as correct solution and helpful if helped!

Kind Regards,

Ravi Chandra.

[Sohail Khilji]

@Mani60 ,

Integrating ServiceNow with Ceridian or any third-party tool involves using APIs (Application Programming Interfaces) to exchange data and trigger actions between the systems. In your case, you want to create a new Service Request or Requested Item (RITM) in ServiceNow through Ceridian. Here's a high-level overview of the process:

1. ServiceNow API Setup:

   • Before you can interact with ServiceNow through APIs, you'll need to set up an API integration in your ServiceNow instance. This typically involves generating API credentials (API keys or tokens) and configuring access permissions.

2. Ceridian Integration:

   • Ceridian might offer APIs that allow you to send requests to ServiceNow. You'll need to check Ceridian's documentation for details on their API offerings and authentication methods.

3. Creating Service Requests/RITMs:

   • Once you have the necessary API access from both Ceridian and ServiceNow, you'll need to use Ceridian's API to make a request to ServiceNow's API for creating Service Requests/RITMs.

4. ServiceNow REST API:

   • ServiceNow provides a REST API that allows you to interact with various aspects of the platform, including creating records. For creating Service Requests/RITMs, you would likely use the POST /api/now/table/sc_req_item endpoint.

5. Data Mapping:

   • You'll need to map the data you have in Ceridian (like user information, request details, etc.) to the fields required by ServiceNow's API for creating Service Requests/RITMs.

6. Authentication and Headers:

   • When making API requests, you'll need to provide appropriate authentication credentials, usually in the form of headers (such as API tokens or keys).

• Ensure that sensitive data is transmitted securely and follow best practices for API security.