Created two different notifications one same custom table but triggering one notification

User700674
Tera Contributor

In custom table created two different conditions notification when record is inserted or updated but notification triggering only one 

 

Both notifications are same except location.  

4 REPLIES 4

Danish Bhairag2
Tera Sage
Tera Sage

Hi @User700674 ,

 

Possible to share a snip of those two notifications specifically the when to run part

 

Thanks,

Danish

James Chun
Kilo Patron

Hey @User700674,

 

If these notifications have same conditions, I would recommend checking the 'Weight' field.

"When there are duplicate notifications, the system only sends the notification with the highest weight. All other notifications are moved from the Outbox to the Skipped mailbox. The default value 0 causes the system to always send the notification (assuming the conditions are met)."

 

Otherwise, please share the details of the notifications.

 

Cheers

Maddysunil
Kilo Sage

@User700674 

Could you verify below points:

  • Double-check the conditions you have set for each notification. Make sure they are configured correctly and match the criteria you intend.
  • Ensure that the conditions are not conflicting with each other. If one condition is more restrictive than the other, it might be preventing the second notification from triggering.
  • Check the order in which the notifications are listed. Notifications are evaluated from top to bottom, and the first one that matches the conditions will be triggered.
  • Reorder the notifications if necessary to prioritise the one you want to trigger in case of conflicts.

If still you face the issue, pls share the screenshot of notification condition.

 

Kindly mark helpful/accepted if it helps you.

Thanks

Aman Kumar S
Kilo Patron

Hi @User700674 

Did you check email logs, what does it say?

 

Best Regards
Aman Kumar