Creating a Custom Table and configure an email Notification to trigger to an Assignment Group

[Fredy Voke]

is it possible to create a custom table and configure an email notification to trigger to assignment group once any request is been submitted from the custom table, the client does not want any RITM or Task to this custom table.

I need to configure email notification field to automatically populate the email address of the Requested For user to this request, I created the custom table and also created a record producer with the same field names but still trying to figure out how to configure the requested for and email field.

Thanks

[Mohammed8]

Hi @Fredy Voke 

As per your screenshot shared, it will be Requested for field instead of caller. So what @nayanmule meant was an example, so if you follow his approach, you need to check for Requested for in your custom table

Regards,

Mohammed Zakir

[Fredy Voke]

Thanks Nayan, I am currently on Yokohama release.

[nayanmule]

[Ankur Bawiskar]

@Fredy Voke 

why are you not using standard service catalog request and use the OOTB REQ and RITM tables?

why to use custom table and record producer for this?

I don't think your requirement is valid

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Fredy Voke]

I already configured a catalog item for it but my client requested a custom table, they do not want to deal with RITM and SCTASK approval process - they want it quick, thanks