Creating a Custom Table and configure an email Notification to trigger to an Assignment Group

[Fredy Voke]

is it possible to create a custom table and configure an email notification to trigger to assignment group once any request is been submitted from the custom table, the client does not want any RITM or Task to this custom table.

I need to configure email notification field to automatically populate the email address of the Requested For user to this request, I created the custom table and also created a record producer with the same field names but still trying to figure out how to configure the requested for and email field.

Thanks

[nayanmule · Accepted solution]

Hi @Fredy Voke ,

Yes, you can definitely achieve this. If you have already created a custom table and mapped it to a record producer then here's a simple way to achieve the notification.

Create a Standalone notification- 

1. Go to the System Notications table and create a new notification.

2. Once you click on create new notification , select the custom table that you have created and add the trigger condition like on insert , active is true something ..

3. In the 'Who will receive' tab click on the Users/Groups in the fields andd select the requested for .

4. In "What it will contain" , add the subject and body of your wish . You can also add the fields from the table in the body of your email.

Click Submit and test your notification in the email logs.

If my response was helpful to you , please mark it as helpful and accept the solution.

Regards,

Nayan

[nayanmule]

I just gave an example of the caller field. In your case you can check for the 'Requested for'.

Regards,

Nayan

[Mohammed8]

Hi @Fredy Voke 

As per your screenshot shared, it will be Requested for field instead of caller. So what @nayanmule meant was an example, so if you follow his approach, you need to check for Requested for in your custom table

Regards,

Mohammed Zakir

[Fredy Voke]

Thanks Nayan, I am currently on Yokohama release.

[Fredy Voke]

Nayan, I struggled through it, trying to figure out how to get it to function utilizing other resiurces too. I just completed it. but honestly your resources and assistance was so helpful - Thank you!

[nayanmule]