Creating a desktop shortcut to a catalogue item for various users

[matthew_hughes]

We've got a catalogue item that we're wanting users to be able to access by clicking on a desktop shortcut as supposed to going through the service portal.

I was just wondering if somebody could confirm if this is possible and how we would need to do this.

[Mayur2109]

Hi @matthew_hughes ,

Check below community post.

https://www.servicenow.com/community/itsm-forum/servicenow-shortcut-icon-on-desktops/m-p/829152 

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

[matthew_hughes]

Would the same apply to Edge rather than Google Chrome?

[Mayur2109]

Hi @matthew_hughes ,

For edge follow below process.

1) Open Edge browser.

2) Open the website that you want a short cut to.

3) Open the Edge main Menu, (three dots on far top right)

4) Hover on the "Apps" menu option.

5) Click on the pop-up option to "install this site as a web app".

6) Select "Manage Apps" option.

7) The Web page should now be listed as an app. Right click on that item, and click again on "Pin to". Tick the boxes for pinning the app to desktop, and, or, start menu, (as icons). and click "Pin".

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

[Mayur2109]

Hi @matthew_hughes ,

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul