IRM Table: Audit Plan

Hi,Hi All,We have IRM Advanced. A business unit has requested to add two selection items to the "Type" field in the Audit Plan form. They want "Internal Control Testing Plan" and "Control Environment Assessment Plan." Technically we can add the field...

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Add Resolution SLA time in portal

Hi again,Thank you all for helping me again and again! I have a doubt. I need to add Resolution SLA time remaining in portal after caller and priority. I am not sure of proceeding further. I don't have much of an experience. Can someone provide steps...

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How do I correct this issue when creating change from incident, is not pick the company template

Whenever a change request is creating from incident ticket, is picking the out of the box change template not picking the company normal change template

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Error when searching a field table

I am getting a new error stating "Error MessagePart of the query on sys_user has been ignored because of insufficient access for 'query_match' operation on sys_user.active". I am able to find the access control that is being referenced (though there ...

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Credentials multiple attempts invalid

I have an application which uses a jdbc connection to connect to sap hana table for query. Apparently the application sometimes recognizes the credentials and execute the in schedule three tables. One schedule at 6:00 am and two other same time 10:00...

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Inbound Email Action not triggering Scheduled Import via Data Source (Works fine in Background Scrip

Hello Community,I am working on a requirement where an incoming email with a specific subject contains a CSV attachment. I need to parse this CSV data and map it to a custom table to create records.To test the logic, I wrote a Background Script using...

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ATF runs in local runner, but pending as Job is not in the queue yet

Hi Team, I'm facing an issue while running ATF tests in my local client runner. I always get below message for 10-20 mins. What might be the root cause and how to fix? Appreciate your support.   

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Finding Hardcode user approvals for workflow/Flow designer

HiHow can we identify all requests workflows/flows in ServiceNow where the approval user activity has a single hardcoded approver (either a username or sys_id), instead of a dynamic reference?Any script for these? or we should go one by one flow?

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Link KM articles to Tickets or CI or Locations

We have a user who is asking: "How can I link KM articles to tickets or CI or locations to better improve our knowledge transfer between teams or ourselves?" Does anyone have any suggestions? 

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Efficient Data Migration in ServiceNow with GlideRecord.chooseWindow()

When migrating or updating thousands of records in ServiceNow, running one massive GlideRecord query can slow down your instance and make the operation harder to control.A script that works perfectly for 200 records may behave very differently with 2...

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Deleted view is still appearing in views table

We have created a custom view but as we do not need it again, I have tried deleting the record from views table, but after some time the view is again visible in the views table. I have deleted the related view rules as well.What is the reason behind...

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Adding 'To' Recipients to the Notification through Email Script

Hi All,I am working on a requirement related to Notification Email Scripts and need some guidance.While configuring the notification, I attempted to use email.addAddress() to dynamically add recipients. It works as expected for cc and bcc, but adding...

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Is there any way to prevent blocking of email adresses

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AWA Issue - case assignment

Hi Community,I have configured Advanced Work Assignment (AWA) with strict skill-based routing for the queue Carrier SEA cases. The setup is based on the following conditions:HR Service: OnboardingHR Subservice: New Hire/RehireRequested Country Code: ...

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