Creating a report for incidents count is more than 3 and having same CI
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‎08-29-2024 03:25 AM
Hello guys,
I have a requirement for the report, which should provide the user with incidents for a given list of CI
but the catch here is the report should only show those incidents, for which the count of incidents related to that CI is greater than 3.
i.e. if there is CI named x and the incidents including this CI are more than 3; and there is Ci named y and incidents including CI y are less than 3 then the report should show the incidents for x
Any help will be appreciated
Gaurav Vaze
ServiceNow developer
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‎08-29-2024 03:28 AM
Hi @Gaurav Vaze
This much comparison is not possible in standard reporting.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎08-29-2024 03:30 AM
I thought so
one of option is calling a script include which will do the magic of checking counts right?
I'm quite confused if that script include will run every time the report is run?
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‎08-29-2024 03:31 AM
I am not sure buddy about this. But it will increase a technical debt.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎08-29-2024 03:53 AM
Yeah agreed
Thank you for your response