How to set up SLA support hours for Mon-Saturday

[Nisha30]

Hi Guys,

I am creating schedules in cmn_schedule to have multiple support hours. The quickest ones MOn-Fri / Weeends are available.

But how do I create entry for MON-SAT, there is nothing in list for Mon-Sat. I thought I would add two eentriees MON-FRI  and Another only SAT (but only SAT is also not available). 

It might be silly i might bee missing something but if you could please guide

Thanks

[Dr Atul - LNG · Accepted solution]

Hi @Nisha30 

Try this way:

[Nisha30]

Thankyou @Dr Atul - LNG  that was really silly question though I dint notice. Thanks for highlighting.

[Dr Atul - LNG]

We learn from each other.

[AndersBGS]

Hi @Nisha30 ,

You need to define the days / time in the schedules entries related list:

When creating a new schedule, you should go to the related list and create the entries as defined. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders