Use below code to update these custom fields.
createIncidentFromCase: function(caseGr, uiActionHandler) {
var incGr = new GlideRecord("incident");
var ep = new GlideScriptedExtensionPoint().getExtensions(ServiceManagementIntegrationConstants.CASE_INC_EXTENSION_POINT);
//If there is any other new extension instance other than the OOB one, concat them together
//The extension instance with higher order number would overwrite the one with lower order number
for(var i = 0; i < ep.length; i ++){
var point = ep[i];
point.copyFieldsFromCaseToIncident(incGr, caseGr);
}
var incSysId = incGr.insert();
var inc = new GlideRecord('incident');
inc.addQuery('sys_id',incSysId);
inc.query();
while(inc.next()){
inc.cmdb_ci = current.u_service;
inc.assignment_group = current.assignment_group;
inc.update();
}
caseGr.incident = incSysId;
caseGr.update();
gs.addInfoMessage(gs.getMessage("Incident {0} created", incGr.number));
uiActionHandler.openGlideRecord(incGr);
uiActionHandler.setReturnURL(caseGr);
},
Regards,
Sachin
