Hi @thullurishalini
Follow these steps
1. Navigate to Notifications
Go to All → System Notification → Email → Notifications.
2. Create a New Notification
Click New to create a new notification.
3. Define Notification Properties
Name: Give your notification a name (e.g., "Incident Assigned to Group X").
Table: Set the table to Incident.
4. Condition for Triggering
In the When to Send section, set the condition:
Event is: Choose Record inserted or updated.
Conditions: Define conditions for triggering the notification. For this case:
[Assigned to] [is] [specific group name].
Optionally, add other conditions to fine-tune the trigger, such as status changes.
5. Who Will Receive
In the Who will receive section, specify the recipients.
Users/Groups in fields: Choose the field that has the assigned group or specific users.
Or, use Specific users to select users manually.
6. Compose the Message
In the What will it contain section, compose the notification content, including subject and body.
Use variables like ${number} for the incident number, ${assigned_to} for the assignee, etc.
7. Save & Test
Click Submit to save the notification.
Test the notification by assigning an incident to the specified group and verifying if the email triggers correctly.
Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."
Regards,
Manikanta. Kota
