creating problem record using repetitive incident CI (GEN AI)

[sayan3]

Hello Everyone,
can we create automatically problem record based on repetition of Incident CI using GENAI.
could you please help with solution or artifacts.

Thanks in advance,
Sayan Ghosh

[Maik Skoddow]

Hi @sayan3 

why do you think you need any AI to implement repetitive tasks in ServiceNow? This makes no sense at all!

And apart from that: No it's not possible as Generative AI has completely different use cases.

Please check the following page: Now Assist

Maik

[sayan3]

Hi Maik,
We need to automate problem record creation using GEN AI.
It will check repetitive ci used for incident.

Thanks