So my end goal is to hide certain attachments from views if they've been marked as having PHI.I have a new column in the sys_attachments table called phi_pii that's a bool and an ACL that controls whether or not a specific attachment is viewable base...
Hi Community,We have a requirement to enforce time logging on Task-based forms (Incident, Change, etc.) in ServiceNow.What we have built: A UI Script that adds Hrs/Mins input fields next to the Activity Stream Post buttonPost button is greyed out unt...
I need some help with this. I'm creating a skill which needs to read word doc (docx) from a record and I need to format that content. To read the document, I'm using a tool inside the skill called Document Intelligence with the Action set as "Ask a q...
Hello All,we upgraded our sandbox instance to Australia and verifying migration of dashboards etc. as part of this we want to 1) Audit Indicator visibility to ensure indicator source ACLs don't prevent end users from seeing data they should see once ...
We are performing a feasibility check to evaluate if recording, Copilot, and facilitator can be automatically enabled for MIM meetings.Looking for document feasibility, limitations, and recommended approach.Currently Notify connector is implemented b...
Hello, Looking for some assistance in understanding the this error I am receiving on my use case for document intelligence. I received no errors during the training of the use case, however when I added integration I started receiving this error on ...
Hi Community, I am developing the Employee Center from scratch for our client and strangely, I came across one thing.The catalog items on their own configuration level do have the 'Hide Add to Cart' disabled, and they correctly appear in the Service ...
Hello all - I am trying to create 2 input variables in my reusable test, and make one dependent of another like parent-child. I can see fields dependent and dependent on field in input variables table.So, trying to use like:Set Child variable's depen...
I am creating records in the Announcement [announcement] table using a Record Producer. I have added this Record Producer to multiple portals (e.g., Service Portal (SP) and HR Portal). When a user submits the Record Producer, the Announcement record...
I am trying to set up post-chat surveys. After setting up, it was triggering as pre chat survey. However, understood that type field default value is pre-chat and this needs to be changed to post-chat to make surveys trigger post chat. After making t...
Hi Team , When incident is reopened from Portal - Additional comments should get mandtory asking that "provide reason for reopeneing this incident ' . @Ankur Bawiskar @Ehab Pilloor Need your help here Ehab Pilloor
The Demohub installation process has been the same for years. But recently, the process requests that you Zboot the instance, and check the "Reinstall demo data after ZBoot". We then have to raise a Support call to delete the demo data, which can ta...
Is there a way to move an ATF test from one application scope to another one ? Thanks.
Hi All, I have created a custom role and added all the tables ACL related to Change, but i'm not able to see the standard changes. please find the screenshot belowWhen user has admin or itil or sn_change_write role then use is able to access to all s...
