How to uncheck / hide all activities on a form by default for all users
How to uncheck / hide all activities on a form by default for all users. later they should be able to select or filter activities as per their requirement
Forum Posts
Playing videos in Virtual Agent from a non-public repository (SharePoint) MS Teams compatibility
Videos currently played within the Virtual Agent (VA) are hosted in ServiceNow's db_video table. We previously attempted to configure video playback directly from SharePoint, but the videos failed to display, and we suspect this is due to an authenti...
Microsoft Intune integration issue with servicenow
Hi Connections, We are experiencing microsoft intune issue with servicenow.... On production Instance as data is getting load from intune in Mobile device handling table, I reviewed 'SG-Intune Devices' data source, which RUNS daily but it did not su...
IRM policy exception
Hi Everyone,I'm facing an issue with the Policy Exception form. The Valid From and Valid To date range is restricted to 365 days (OOB configuration).Expected error message:"The user can raise the exception only 365 days from Valid From date."However,...
Resolved! PDI dev413522 stuck Offline and returns TLS error
Hello Team, My Personal Developer Instance (dev413522) is stuck in Offline state. Symptoms:- Instance URL: https://dev413522.service-now.com- Error displayed:"Bad Request - This combination of host and port requires TLS."- Developer Portal shows the ...
Dynamic input field condition attribute in Mobile App Builder
I have a an Input Reference field, where the condition for the reference should depend on a previous selected reference field. Can this been achieved in Mobile App Builder? Please see attached screenshot
Resolved! How to add Colored Dots on the Case Record New Column List in CSM/FSM Workspace
Hello Everyone,I would like to add colored status indicators (dots) before the Case Number based on the Case State. Currently, I can see that colored dots and background colors are displayed for the State and Priority columns in Workspace. While I kn...
In ESC portal additional details are showing but not showing the details for RITM & Incident.
I have checked standard ticket configuration on production instance & compare to test instance.(Its working on test instance). So kindly help to resolve this issue.
Is it possible to prevent inline images from original email from entering the system as attachments?
I’ve been running into a bit of an issue with HTML email notifications. These notifications have inline images, and when the recipient replies (to add a comment to an incident, for example) the inline images from the original notifications are coming...
Resolved! Able to see Activity Stream but customer contact unable to add the comments in the Change Request.
Hello Everyone.I need help on the Approvals form i.e., we have Approvals Menu on the Business Portal, the issue is if end user is open the Approval form they are unable to see the Additional Comments input box.Where as Admin can see them.I have creat...
Resolved! Security Incident Response and Co-pilot
Our Cybersecurity team uses ServiceNow Security Incident Response (SIR) on the Australia release and would like to use Microsoft 365 Copilot Premium to query SIR data for incident summaries, trend analysis, reporting, and executive insights. What out...
ServiceNow Otto – Prerequisites & Enablement Steps
Can anyone please explain the exact procedure and prerequisites required to completely enable ServiceNow Otto? Do we need to have Moveworks or AI Control Tower (AICT) already installed and configured, or are they optional? I’d like to understand what...
Now Assist Custom Skill: Error 100004 and Fallback to OpenAI (Empty Response) on Specific Records
Hi Everyone,I have configured a Now Assist Custom Skill called "Story Summarizer Per Release" that formats and summarizes Agile Stories associated with a Release record using Google Gemini (gemini_large) as the primary provider.When executing this sk...
In esc portal home page search is not showing correct knowledge articles according to the search
Hi In esc portal page i added search sources as knowledge base and in knowledge base which kb should be visible in portal. In esc portal in homepage search if i search for a article(article is part of kb tagged under employee center portal record rel...
how to hide OOB related list from case record in Source to pay workspace
Hi,How can I hide/remove the 'Supplier Information' Tab. I tried to look under related list but its not there (sn_slm_case Record in Source to Pay workspace)
