Hi All,
We are facing a cross-scope access error when using @mention in Work Notes or Additional Comments on tables that are created in a custom application scope (EITG) and extend from the Task table (Global scope).
Error message:
Access to API 'setWorkflow' from scope 'x_weoi2_eitg_conf' has been refused due to the API's cross-scope access policy.
Access Details: setWorkflow can only be called from within the same Scope as the Table on which it is called.
Table's Scope was: "Global", but executing Scope was: "EITG".
What we checked:
- This happens only when an @mention is added in Work Notes or Additional Comments.
- Occurs in both DEV and PROD with any user.
- We searched all Business Rules, Script Includes, UI Actions, and Flows in our app scope (EITG). Only one Script Include had a setWorkflow(false) line, which we commented, but the error still persists.
- It seems the error is triggered by the OOB @mention journal field processor, not by our custom code.
Our Question:
- Has anyone else faced this issue on scoped Task extensions?
- Is there a recommended workaround to handle @mentions without hitting the cross-scope setWorkflow restriction?
