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01-08-2024 02:54 AM
Hi, I want to remove/hide the appointment tab in worksapce.
tried searching on sys_ux_app_route_list table but didn't find anything related to appointment
Solved! Go to Solution.

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01-08-2024 07:43 AM
Please search the record in 'sys_ui_related_list_entry' table. Then search the table if Related List contains appointment.
Is the appointments tab you want to hide on Case as well? Mine was Case. You are looking at a different record. Yours look as Realted List, but the one I mentioned is Related List Entry. The record I worked on is like this:
Please try again with this info.
Please mark my answer as helpful and the solution accepted if it serves the purpose.
Regards,
Oya
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01-08-2024 03:40 AM
The above link for Change not for FSM.
@Community Alums any thoughts here.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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01-08-2024 06:08 AM
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01-08-2024 06:18 AM
Weird !
I don't have any of that !

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01-08-2024 07:07 AM
I tested this on my PDI. I can see the appointments tab in Case form.
This tab is a related list. I opened the 'sys_ui_related_list_entry' table. And found the related record. In my sample it was the record with List ID = 'Case - Workspace' and Related List = 'sn_customerservice_appointment.task'.
When I changed the order, Appointment tab was at a different place, and when I deleted this record, Appointment tab has not been on the Case form. (Preferred to export the record to XML at at first to not to lose it).
I think, by following the similar way you can remove the Appointments tab.
Please mark my answer as helpful and the solution accepted if it serves the purpose.
Regards,
Oya
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01-08-2024 07:35 AM
I have a lot of odd things !
first, I don't have the related list of appointment cause I already remove it.
second, there is no table for the related list of Case - Workspace
it's like that It's not using this view