CSM/FSM workspace Appointment tab

eyal abu hamad
Mega Sage

Hi, I want to remove/hide the appointment tab in worksapce.
tried searching on sys_ux_app_route_list table but didn't find anything related to appointment 

eyalabuhamad_0-1704711242691.png

 

1 ACCEPTED SOLUTION

@eyal abu hamad,

Please search the record in 'sys_ui_related_list_entry' table. Then search the table if Related List contains appointment. 

Is the appointments tab you want to hide on Case as well? Mine was Case. You are looking at a different record. Yours look as Realted List, but the one I mentioned is Related List Entry. The record I worked on is like this:

OyaOrhan_0-1704728537981.png

Please try again with this info.

Please mark my answer as helpful and the solution accepted if it serves the purpose.

Regards,

Oya

 

View solution in original post

12 REPLIES 12

The above link for Change not for FSM.

 

@Community Alums any thoughts here. 

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Community Alums
Not applicable

Hi @eyal abu hamad ,

The record does exist in sys_ux_app_route.list, see below:

SandeepDutta_0-1704722888382.png

 

eyalabuhamad_0-1704723255690.png

Weird !
I don't have any of that !

Oya Orhan
Giga Guru

Hi @eyal abu hamad 

I tested this on my PDI. I can see the appointments tab in Case form.

This tab is a related list. I opened the 'sys_ui_related_list_entry' table. And found the related record. In my sample it was the record with List ID = 'Case - Workspace' and Related List = 'sn_customerservice_appointment.task'.

OyaOrhan_0-1704726146646.png

When I changed the order, Appointment tab was at a different place, and when I deleted this record, Appointment tab has not been on the Case form. (Preferred to export the record to XML at at first to not to lose it).

 

I think, by following the similar way you can remove the Appointments tab.

 

Please mark my answer as helpful and the solution accepted if it serves the purpose.

 

Regards,

Oya

 

 

I have a lot of odd things !
first, I don't have the related list of appointment cause I already remove it. 
second, there is no table for the related list of Case - Workspace

eyalabuhamad_0-1704728097734.png

it's like that It's not using this view