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03-21-2025 03:54 AM
Greetings,
Element used:
Workspace: BCM Workspace
Table: Event
Code written in : UI Action (ClosedComplete), Workspace Client Script field.
We have a requirement where upon clicking on a button the 'closed on' field should get populated with current date and time in BCM workspace.
But when we used 'var dateNow = new Date();' we received a different type of date format which cannot be used in the field i.e.., 'Fri Mar 21 2025 16:15:58 GMT+0530 (India Standard Time)'
Below is the code that we have written so far.
Solved! Go to Solution.
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03-21-2025 04:45 AM
why are you using JSON.parse() when you are not returning JSON from script include
that line is breaking the script
try this
function onClick(g_form) {
var title = getMessage('Accept policy');
var message = getMessage("Are you sure you want to accept this policy?");
g_modal.confirm(title, message, function(confirmed) {
if (confirmed) {
var ga = new GlideAjax('sn_recovery.Crisis_Event_Client_Utils');
ga.addParam('sysparm_name', 'getDatetime');
ga.getXMLAnswer(function(answer) {
alert('5 hi');
alert('7 - result: ' + answer);
g_form.setValue('closed_on', answer);
g_form.setValue('state', '30');
g_form.save();
});
}
});
return false;
}
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-21-2025 03:59 AM
try this
function onClick(g_form) {
var title = getMessage('Accept policy');
var message = getMessage("Are you sure you want to accept this policy?");
g_modal.confirm(title, message, function(confirmed) {
if (confirmed) {
alert(dateNow);
var today_date = new Date();
var today_date_time_str = formatDate(today_date, g_user_date_time_format);
g_form.setValue('closed_on', today_date_time_str);
g_form.setValue('state', '30');
g_form.save();
}
});
return false;
}
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-21-2025 04:05 AM - edited 03-21-2025 04:07 AM
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03-21-2025 04:10 AM
then try use GlideAjax and use GlideDateTime and from script include pass the current date/time and then set it
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-21-2025 04:17 AM
yes i have used it already,
the ui action was not even calling the script include.
so we had to change the approach