current.update() not working in script action

[Milan13]

Hello,

I have a script action which reacts to an event in a business rule, after this event is triggered I need certain fields to be updated, even if the script action reacts to the event according to log, "current" parameters are accessible within the script according to log, current.update() does not work for some reason...

Script action:

gs.log('!!!MILAN - STORY43....');
setFields();

function setFields() {

current.state = '9';
current.short_description = 'Test from script action';
current.assigned_to = "";
gs.info('!!!MILAN' + current.assigned_to + current.state + current.short_description);
current.update();

}

gs.info in log works with the correct values, however what does not work is the current.update() part as the data on the incident form do not get updated..

Any idea why?

Appreciate your help,

Milan

Log (gs.info('!!!MILAN' + current.assigned_to + current.state + current.short_description);

[Omkar Mone]

Hi 

Why don't you try writing a glide record and then update?

[Milan13]

I tried below code as well but not working anyway...

gs.log('!!!MILAN - STORY43....');
setFields();

function setFields() {


gs.info('!!!MILAN' + current.assigned_to + current.state + current.short_description);

var incidentGR = new GlideRecord('incident');
incidentGR.addQuery('number', current.number);
incidentGR.query();
while (incidentGR.next()) {
incidentGR.state = '9';
incidentGR.assigned_to = '';
incidentGR.update();
}

}

[Omkar Mone]

Hi 

Why don't you do it with quering sys_id? Something like this 

var incidentGR = new GlideRecord('incident');
incidentGR.addQuery('sys_id', current.sys_id);
incidentGR.query();
if(incidentGR.next()) {
incidentGR.setValue('incident_state','9');
incidentGR.setValue('assigned_to',"");
incidentGR.update();
}

[Milan13]

Unfortunately, it does not work, even if it probably should...:(