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08-18-2019 11:31 AM
Hello Experts,
I hope you all are doing great. 🙂
I wrote a BR to check the condition if customer added "additional comments" then "State" change into "In Progress" and that customer does not belong to the "Assignment Group".
I got some scripts from community and tried but its not working.
My Business rule is given below:
When: after (Insert, Update)
answer = (isMemberOfForScopedApp(current.assignment_group)); // Note: standard 'isMemberOf' does not work within Scoped App
function isMemberOfForScopedApp(groupID){
var result = false;
if (groupID != ''){
var userID = gs.getUserID();
var gr = new GlideRecord("sys_user_grmember");
gr.addQuery("group", groupID);
gr.addQuery("user", userID);
gr.query();
if (gr.next()){
result = true;
}
}
return result;
}
if (answer == gs.getUserID() || answer == gs.getUser().getDisplayName())
{
current.state = 2;
current.u_feedbacks_state= 2;
current.update();
}
Any ideas on how this might be able to function?
Thanks in advance!
Swati
Solved! Go to Solution.
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08-18-2019 01:21 PM
Where did you see that "isMemberOf" does not work in a scoped app? I can't recall using it, but the docs says it should work.
I would change the BR to run Before Insert/Update, and set the following options (including checking the "Advanced" box:
The only bit of code you need would be in the "Condition" field on the Advanced tab:
!gs.getUser().isMemberOf(current.assignment_group.getDisplayValue())
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08-20-2019 12:35 PM
Hi Jim,
I got the solution. 🙂
Below script is working flawlessly.
if (!gs.getUser().isMemberOf(current.assignment_group.getDisplayValue()) && current.comments.getJournalEntry(1) != '')
{answer = true;
}else
{answer = false;
}
Thanks,
Swati