How to add additional Fields in service portal list view

[ramesh_r]

Hi,

I want add additional field in service portal list view (Ex : Created date and Closed date)

I did Right mouse click on the page and i can able to see below option but i dont know which one i have to choose

Thanks

Ramesh

[Anais Geisen]

Hello,

To add additional fields into the List view, you will have to update the right View your are using into the Service Portal, in the backend (List Layout).

Regards,

Anaïs

[ramesh_r]

Hi Anais

Can you please guide me. exactly where i have to modify the script or configure..?

Thanks

Ramesh

[Anais Geisen]

Hi,

• Go in your HR Cases list in the backend
• Right-click on any header column
• Go to Configure > List Layout

• Choose what field you want to see in the Selected column
• Validate
• Check on the Service Portal
• If no changes are applied, do the same procedure but in changing the view

 

Kind regards,

Anaïs

[Anais Geisen]

Please mark it as answered so this will help other persons with the same issue 😉

Thanks!

Anaïs