Custom Fonts in Email Notification

[VCN]

Hi All,

I have a requirement from customer to use custom fonts mentioned below in Email Notifications but these fonts are not available in Service Now OOB.

Could you please suggest the way to use the below given custom fonts in Service Now email notifications?

Many Thanks in Advance!!!

Archer-Bold-Pro.otf

Archer-Book-Pro.otf

Archer-BookItal-Pro.otf

Archer-Medium-Pro.otf

Archer-MediumItal-Pro.otf

[Carl Fransen1]

Hi Venkatesh,

We also had to add a new font to our list called 'Montserrat' and we added it by updating the system property 'glide.ui.html.editor.v4.font.collection'

Our updated value for this is now:

Arial=arial,helvetica,sans-serif;Andale Mono=andale mono,times;Arial Black=arial black,avant garde;Book Antiqua=book antiqua,palatino;Comic Sans MS=comic sans ms,sans-serif;Courier New=courier new,courier;Georgia=georgia,palatino;Helvetica=helvetica;Impact=impact,chicago;Journal=journal;Symbol=symbol;Tahoma=tahoma,arial,helvetica,sans-serif;Terminal=terminal,monaco;Times New Roman=times new roman,times;Trebuchet MS=trebuchet ms,geneva;Verdana=verdana,geneva;Webdings=webdings;Wingdings=wingdings,zapf dingbats;Montserrat=Montserrat;

You just need to find the standard name for this font - I found mine by looking at the name it used in Word.

Below you can see the new value in the list:

In fact - this is now available in ALL places where you have the HTML editor available, so knowledge documents as well.

Hope this helps.

Cheers

Carl.

[Nisha30]

Hi @Carl Fransen1 

I am trying same thing for Roboto but it does not work. Can you assist here please. Thanks

[Carl Fransen1]

Hi @Nisha30  thanks fo reaching out.

Could you put up a screen shot of your 'glide.ui.html.editor.v4.font.collection' configuration so I can see what you have added there?  Then I can try the same here to test if this works on my instance.

Also - could you try adding my example, the Montserrat to yours to confirm this works?

This will allow me to check to see what could be wrong.

Cheers

Carl.

[VCN]

Hi Carl,

I have followed the steps provided by you and I can see the font listed under font family in email notifications. But when I am using this new font family in CSS code its not working (new font is not getting applied).

Please suggest on this.