Custom Role / ACL to Write to Work Notes

darronf
Tera Expert

‎10-01-2024 02:27 PM

I have a business requirement to allow certain users to write to the Work Notes field of a Catalog Task.  They can view posted Additional Comments and Work Notes but cannot post their own.  I've created a custom role and a write ACL for sc_task.work_notes, but the Work Notes field still isn't visible.  What am I missing?  I tried to debug, but I can't click on the Work Notes field to debug, because it doesn't show up when impersonating the user.  Is there a different way to accomplish this?

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Bert_c1
Kilo Patron

‎10-01-2024 05:59 PM

Check the OOB ACL on sc_task.worknotes for 'read' to see if your impersonated user passes that. Enable 'Security Debug' in the navigation menu and test.

Rajesh Chopade1
Mega Sage

‎10-01-2024 07:34 PM

Hi @darronf 

Check UI Policies and Client Scripts that might be hiding the field.

Ensure that your ACLs are correctly set for both read and write operations.

 

I hope my answer helps you to resolve your issue if yes please mark my answer helpful and correct

Thank you

Rajesh