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Custom Template HTML Code is Not Allowing 190 Lines of Code

Suneelkumar9381
Tera Contributor

‎04-07-2024 10:33 PM

Hi Team,

 

I am creating Custom Email Template, and it is not allowing the Code of 190 Lines Please provide the Possible Solution to update the Custom Email Tamplate.

 

 

Thanks,

Suneel

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tharun_kumar_m
Mega Guru

‎04-08-2024 09:45 AM

Hi Suneelkumar,

 

The Source code in the Email template is not restricted to 150 lines. I was able to create the below notification template.

tharun_kumar_m_0-1712594711795.png

 

 

You can also use the Email Layout feature to set your company logo, header, footer etc. You can add this layout to your email template. Later you can use this email template in Email notifications.

Email Layout 

       ↓

Email template 

       ↓

Email Notification

 

Note: The ServiceNow servers limit the total encoded email size to 75 MB for inbound (POP3) and 25 MB for outbound (SMTP) emails. Emails beyond this size are rejected. All emails sent to or from an instance follow the MIME specification (Multipurpose Internet Mail Extensions).

 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumbs up.

 

Best regards,

Tharun Kumar

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