Custom Ui Action on MIM workbench

[VaishnaviShinde]

Hello,

We have a requirement to create the custom UI action on MIM Workbench. Can anyone help us to achieve this?

Thanks in advance.

[Community Alums · Accepted solution]

Hi @VaishnaviShinde ,

This requirement of adding the custom ui action on to the major incident workbench is not possible because we cannot change the code of the internal java layer which is used for rendering of the major incident workbench.

[Community Alums · Accepted solution]

Hi @VaishnaviShinde ,

This requirement of adding the custom ui action on to the major incident workbench is not possible because we cannot change the code of the internal java layer which is used for rendering of the major incident workbench.

[VaishnaviShinde · Accepted solution]

Hi @Community Alums 

Thanks for the reply. 

Is there any another way to do this ?

[Community Alums]

Hi @VaishnaviShinde ,

 Unfortunately NO!! You will have to pushback on this requirement.

[MattSN]

Explore the major_incident_wb_summary_custom_content ui macro

From https://www.servicenow.com/community/itsm-articles/k20-lab2990-resolve-critical-issues-faster-with-m... 

Q: We have tried to use the MIM workbench previously, but we were not able to customize it as needed. For example, we didn’t need or want some of the widgets that were not applicable to us. Is there a solution for this?

A: The workbench supports limited customizations and most visibility requirements can be done via ACLs. Additionally, a few lines of JS could be added on to major_incident_wb_summary_custom_content to manage that. The 'major_incident_wb_summary_custom_conten' is a UI macro.