Custom watchlist does not send emails

[Jesus Nava]

Hello experts,

Please I need your help, I created a custom watchlist that holds a custom table for emails, I copied exactly same format as the group watchist:

I added as reference the custom email table created so that users select the desired email:

once they select the group, just like the group watchlist, they save it:

I added this field in the notification so that this email gets a notification when being triggered:

everything seems right up to this moment, but when the notification is being triggered, just the caller ID gets the notification, not the email from the Custom group watchlist, 

Am I missing something else that needs to be done? why is the email not getting the notification whereas the caller ID is?

Thank you

[Anil Lande · Accepted solution]

Hello,

I believe the custom table field will not support be supported on email field.

The field on notification configuration form only support fields referring to sys_user and sys_user_group table data.

If you have custom table and email column on that table the it will for for reference field if you dot walk for email field. But in case of List dot walk is not supported.

In this case you can use email script to include custom table groups in recipients list using email.addAddress()

or use event based notifications and pass emails in param1 or param2.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/script/server-scripting/reference/...

[Jesus Nava]

You're right, thank you will go for scripting,

Regards