Custom watchlist does not send emails

Jesus Nava · ‎01-19-2024

Hello experts,

Please I need your help, I created a custom watchlist that holds a custom table for emails, I copied exactly same format as the group watchist:

I added as reference the custom email table created so that users select the desired email:

once they select the group, just like the group watchlist, they save it:

I added this field in the notification so that this email gets a notification when being triggered:

everything seems right up to this moment, but when the notification is being triggered, just the caller ID gets the notification, not the email from the Custom group watchlist,

Am I missing something else that needs to be done? why is the email not getting the notification whereas the caller ID is?

Thank you

Anil Lande · ‎01-19-2024

Hello,

I believe the custom table field will not support be supported on email field.

The field on notification configuration form only support fields referring to sys_user and sys_user_group table data.

If you have custom table and email column on that table the it will for for reference field if you dot walk for email field. But in case of List dot walk is not supported.

In this case you can use email script to include custom table groups in recipients list using email.addAddress()

or use event based notifications and pass emails in param1 or param2.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/script/server-scripting/reference/...

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

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4b0d3 · ‎01-19-2024

By any chance are you adding yourself (the one triggering the notification)?> make sure "send to event creator" is checked.

Jesus Nava · ‎01-19-2024

Hello, yeah it is checked:

Regards

ahefaz1 · ‎01-19-2024

Hi @Jesus Nava,

Can you please explain what you mean by this - I copied exactly same format as the group watchist. Where is this group watch list field? Which table?

Why can't you use the OOTB sys_user_group table? Your custom table seems to be having the same attributes.

Thanks,

Jesus Nava · ‎01-22-2024

Hello! sure, I used same configuration for the field I created, same configuration as the group watchlist OOB, and why I cannot use that one? because they created a spedific table with emails from other contacts, clients, etc, not Servicenow, they are external emails.

Regards