Customer with itil role couldnt see the catalog task

[rin1]

Hi,

Developed a workflow recently for a catalog item. Once after the approval, a catalog task will generate and assign to customer (he has itil role). He can see the Request, Ritm but he couldnt see the catalog task in his queue. 

I have checked the ACL applied on sc_task table and given him all the roles, still he couldnt see the catalog tasks.

Not idea if Iam missing something here, any guidance would be much appreciated. I have other issue with the same workflow and posted it in community  (https://community.servicenow.com/community?id=community_question&sys_id=ec3abe971b549d10b4b577bc1d4bcbe7) not sure if these both are connected.

Attached screenshot for reference.

Thanks,

Rini

[Jaspal Singh · Accepted solution]

Hi Rin,

Can you check if there is any Query Business Rule on Catalog Task table.

[rin1]

Hi Jaspal,

I have checked it and I coudnt find any query BR on catalog task table.

Rini

[Palak Gupta]

Hi there!

Are you still looking for an answer to this query?

Regards,

Palak

[rin1]

Hi PAlak,

No, the issue is resolved now, there was custom BR which was restricting access to the user and after updating that BR the issue is solved.

Thanks,

Rini