Developer

The location field for some of our CIs is wrong

Hi, My department is noticing that some of our Configuration Items are displaying incorrect locations in the cmdb_ci_list on our production instance. (See Location Issue-1 and Location Issue-5.) Our CI data comes from our NAC, and our Forescout trans...

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multiple approvals not triggering from a list collector variable

Hi Team, I have one list collector variable for 'additional approver' field which has defined in a flow to trigger approvals.Its working for one record.However not for multiple records, i tried with Look up records action with for each logic but stil...

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Soft PIN Expiration reminder on Partner Portal

Hello experts,We received an email from saying it is from partner portal, Did anyone of you encountered similar email notifications?If so do you have any idea about what is this email is about and the actions needed to be done.I cannot find any Servi...

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in Now Mobile, hide Checkbox Variables with False Values at My Requests Record Screen

Hi Community,In ServiceNow Now Mobile, on the My Requests/ record screen, the Details tab displays catalog item variables.I have several checkbox variables, and when they are unchecked, they show as false.I would like to hide checkbox variables when ...

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WSD-reporting

Hi , I have requirement that in WSDsn_wsd_spcmgmt_location_cc_dept_mapsn_wsd_core_spacesn_wsd_core_floor ExampleDepartment A has 80 desks, Department B has 40 desks, Total floor area = 480 sqmTotal desks on the floor = 80 + 40 = 120 desksDepartment A...

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i want services now rodmap

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How to get the value of a Department record from a Multi Row Variable Set

I'm developing catalogue item to create records in our custom table 'u_m2m_depts_config_items'. So it's records that consist of a business application and a department record. I'm using a multi row variable set in my catalogue item to collect the lis...

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Do we have any OOTB portal widget like below?

Hi Team,Do we have any OOTB portal widget in the system like highlighted in below image?This image is from platform/backend view. So, I wanted to check, do we have any widget like this?

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PDI ISSUE

PDI Waitlist for More Than One WeekMy Personal Developer Instance request has been stuck on the waitlist for over one week

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Resolved! Building randomized quizzes from a question pool, looking for the best approach

I'm looking to build a quiz system in ServiceNow with the following requirements:1. Question PoolEach quiz should draw from its own dedicated pool of questions. Ideally, I'd also like the option to split that pool into multiple categories within a si...

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Pivot table visualization type is not including in emails

Hey all, I'm facing this issue, when scheduled a dashboard containing different visualization types, including single score, bar, list, pivot table.The issue is I can't be able to see the Pivot table widgets in email report when delivered to me as sc...

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Increasing taxonomy levels in esc

Hello Community,I'm experiencing an issue with the taxonomy hierarchy in Employee Center.When I add a fourth level to my taxonomy, it does not appear in the portal.For example:Level 1Level 2Level 3Level 4 ← This level does not appear in Employee Cent...

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Validating Reference Field Value in Client Script

I have a form where caller_id is a reference to the sys_user table. The user's mobile phone is displayed on the form as a reference field (not a separate database field), and the user can edit it before submitting. Since g_form.getValue() doesn't wor...

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Redirect to SSO and landing the page mentioned in the URL

Hi Team,I have below requirement,User clicks: https://www.servicenow.com/esc?id=sc_cat_item&sys_id=45633ca587d2b21077cb0d4acebb35e8 If the user is not authenticated, ServiceNow redirects them to the SSO provider.After successful authentication, the u...

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Customize Virtual agent header color to be a gradiant

We have virtual agent in our custom portal where I need to update the header color. I can customize the color using branding but that will only be a single color whereas I want to use gradient. Any way this can be achieved using css please let me kno...

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