Data lookup rules are not working

[shaik_irfan]

Hello Everyone,

I created a Data Lookup rule name as Category AG lookup and mention Source table as Incident & Matcher table as Assignment Data look   up as shown below:

Later under Assignment Data Look up: dl_u_assignment.LIST i create few rules as shown below:

Problem is when i run my incident the very first time Assignment group is populating but when i change the category & subcategory assignment group is not change, Can anyone please let me know what changes should i made so that when ever category & subcategory changes exact rule should be populated later it should overwrite if i change any category & subcategory

[Sharique Azim]

Hi Irfan,

Change matcher fields from location to sub category..

one more thing make sure the details of assignment groups is also present in   setter table,while keeping the matcher table minimal ..

[shaik_irfan]

Thanks Shariq,

I just changed the Matcher Field as Subcategory , but still it is populating

AS shown below first time it is populating when i select Database as category & DB2 as subcategory it is populating as Account Mangement group but when i change the Category as Software & subcategory Operting system is must populate as ETL Engineer group but it is not populating

If i make the AG as empty and then if i change it is populating but it is over wrtiing

[Sharique Azim]

Make sure, the choice values   for the field matches value in the matcher table   and similarly the value of the assignment group in the setter table matches with the one in sys_user_group table.

[shaik_irfan]

This is the order which i set, IDK which choice value shoudl be matched,   Could you please show me the Screenshot ?