Data lookup rules are not working

[shaik_irfan]

Hello Everyone,

I created a Data Lookup rule name as Category AG lookup and mention Source table as Incident & Matcher table as Assignment Data look   up as shown below:

Later under Assignment Data Look up: dl_u_assignment.LIST i create few rules as shown below:

Problem is when i run my incident the very first time Assignment group is populating but when i change the category & subcategory assignment group is not change, Can anyone please let me know what changes should i made so that when ever category & subcategory changes exact rule should be populated later it should overwrite if i change any category & subcategory

[Sharique Azim]

Hi,

What i mean here is the value of subcategory choice(present in the sys_choice) value matches with the value of subcategory in the matcher table.

Similarly, the assignment group name in the setter table needs to match with the name of the group in the sys_user_group table. Did you understand?? Feel free to raise your concerns.

[shaik_irfan]

I am sorry Shariq i am little confused when i go into sys_choice.LIST table when look at the subcategory there are many subcategories:

when i look at the Matcher fields i have these options

[Sharique Azim]

Sorry for the grave confusion ,In the table Assignment Data lookup table,     the values of the category and sub category should match to the value present   in the sys_choice table for element category and subcategory ..

Now, the assignment group is also present on the table Assignment Data lookup     should match the value used in sys_user_group table .. is it better now??

[shaik_irfan]

Sys_choice:

Data lookup:

Where is the Value field available in Data look up table ?

[Sharique Azim]

Can you please check if the always replace is checked/true?