Data Pills are showing blank in ATF (Zurich)

[Frank Cheung]

Hi,

For some reason my data pills are not showing references to previous ATF steps on my Zurich instance; they are just showing blank.

Attached are screenshots that show the crux of the issue.

First step is used to Create + impersonate a user.

Second step (Record Insert) - the data pill field value for Test Approver is showing as blank.

Any ideas?

[Dr Atul G- LNG]

Try to repair ATF plugin once

[Ankur Bawiskar]

@Frank Cheung 

was this working fine earlier?

Did you recently upgrade?

If yes then raise a case with ServiceNow.

[Tanushree Maiti]

Hi @Frank Cheung 

First Try to Repair the ATF plugin : 

Automated Test Framework (ID: com.snc.automated_testing_framework) then try.

(In case of Client instance) If still the issue persists, raise a Hi ticket to ServiceNow Support.