data policy on knowledge base

[anasuyaray]

HI,

There is a data policy on knowledge called Enforce Knowledge Base Field. It is setting knowledge base mandatory while inserting the record.

Problem Create Knowledge business rule is inserting the knowledge from a closed problem and it is setting the value of knowledge base:

kb.kb_knowledge_base = gs.getProperty("glide.knowman.task_kb", "dfc19531bf2021003f07e2c1ac0739ab");

I want knowledge base field to be empty and mandatory while creating the knowledge article from problem. Otherwise it should be working as it is.

How to give this condition ? I have tried to write an insert business rule, But it is throwing data policy exception from Enforce Knowledge Base Field

(function executeRule(current, previous /*null when async*/) {

var ob = new GlideRecord('problem');

  ob.addQuery('sys_id',current.source);

  ob.query();

  if(ob.next()){

  current.kb_knowledge_base ='';

  }

})(current, previous);

Please help me out in this.

Regards,
Anasuya

[Deepak Ingale1]

The moment i posted, I realised i misunderstood your question.

Answer has been already provided by Abhinandan and Deepa

[Deepa Srivastav]

Hi Anasuya,

Did the proposed solution work out? If yes ,please mark Correct to close this thread...

Thanks,
Deepa