De-Duplication tasks not associating with De-Duplication Template.

[HrishabhKumar]

Hi,

I'm not able to see the de-duplication tasks under my de-duplication template. Although I've configured it correctly for "Cloud Resource" class. 

Below are the screenshots and artifacts about my configuration, please review and let me know how to fix it.

1) De-Duplication tasks: There are around 242 De-Duplication tasks, for Cloud Resource class, all with state open.

2) De-Duplication Template: I've created the template for Cloud Resource class to handle the above tasks.

2.1) Selected correct class, and check automatically add all tasks for this class.

2.2) I've not selected anything in the "Create Condition step". (no screehshot needed)

2.3) Merge attribute section, I've select some values if values are null.

Issue: Still I see only 3 tasks associated with my template, from yesterday night! These 242 tasks are not getting associated with the template.

Let me know how to fix this, or if I've configured something wrong.

Thanks and regards

Hrishabh Kumar

[Dr Atul G- LNG]

Hi @HrishabhKumar 

Could you please check whether these 3 tasks are different from the other 239 remaining tasks? It looks like something is mismatched and the template is not getting attached. or change something in template and try again.

[HrishabhKumar]

Hi @Dr Atul G- LNG 

No, there is no difference between these tasks, all are created in similar way. I've tried playing around with the template as well.

[Dr Atul G- LNG]

It should work, mate, if it is working for the other 3. Try editing the template and check again.

[Tanushree Maiti]

Hi @HrishabhKumar 

refer this KB: KB2957824 IRE doesn't work for "Cloud Resource" and "Cloud Function" classes resulting in the creati... 

Resolution

- Check for any custom records in sa_cloud_inventory_resource_whitelist table for resource type "Microsoft.Web/sites"

- If there are custom resource inclusion records, delete them for resource type "Microsoft.Web/sites". 

This affects the functionality of Service Now Discovery since the pattern 'Azure - Functions' will discover the same CIs without the need of any additional custom resource inclusion records.

Note: Current de-duplication tasks must be remediated. This solution will apply for future discovery executions.

For more information on the purpose and behavior of the sa_cloud_inventory_resource_whitelist table, refer to this documentation.