De-Duplication tasks not associating with De-Duplication Template.

HrishabhKumar
Tera Contributor

Hi,

I'm not able to see the de-duplication tasks under my de-duplication template. Although I've configured it correctly for "Cloud Resource" class. 

Below are the screenshots and artifacts about my configuration, please review and let me know how to fix it.

 

1) De-Duplication tasks: There are around 242 De-Duplication tasks, for Cloud Resource class, all with state open.

Temp#.png

 

2) De-Duplication Template: I've created the template for Cloud Resource class to handle the above tasks.

2.1) Selected correct class, and check automatically add all tasks for this class.

Temp!.png

2.2) I've not selected anything in the "Create Condition step". (no screehshot needed)

2.3) Merge attribute section, I've select some values if values are null.

Temp@.png

 

 

Issue: Still I see only 3 tasks associated with my template, from yesterday night! These 242 tasks are not getting associated with the template.

 

Let me know how to fix this, or if I've configured something wrong.

 

Thanks and regards

Hrishabh Kumar

 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @HrishabhKumar 

Could you please check whether these 3 tasks are different from the other 239 remaining tasks? It looks like something is mismatched and the template is not getting attached. or change something in template and try again.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG 

No, there is no difference between these tasks, all are created in similar way. I've tried playing around with the template as well.

It should work, mate, if it is working for the other 3. Try editing the template and check again.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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