I have a very simple Decision Table built that looks at the incident table as a reference and the conditions are looking at a field on the incident record to see what case type it is. If the case type is SIEM, I want to update the assignment group to the proper group, if it's Other MSS Issue should go to the Servicenow Administrator Group and if the case type is anything else set it to Service Delivery Power USers.
What's happening is that the Decision is pulling from the correct branch, but I'm not getting the assignment group to populate. it's coming up null.
Here is the decision table:
Here is my Flow
I can dot walk from the decision table and it shows Table Results and Sys_id as shown below (this is from clicking the data pill button next to the field to choose what you want
What am I doing wrong? Very new to decision builder but the power I have seen from it makes it a desirable feature to use.
The value for Assignment group in the 'Update Record' action should be the 'Result Record', not 'Result Record > sys_id'. Though the result should still not be null, and perhaps it would even work with sys_id, so I don't think that's the issue...
I believe the problem might be with the input of your Decision Table. You need to click on the 'Add condition column' on the right side of that input, choose 'Field' in the Data to evaluate section, then choose your "Case type" field (I have choose Category as an example, which is a choice field - assuming your Case type field might be a choice field too, though it doesn't matter).
