Hey all,I'm trying to do something that may or may not be simple.Basically, we have mandatory fields on our Catalog Tasks for users to populate. Where we're at however, users will pass tasks between each other or try to assign them before populating ...
Hello All,What would cause a field choice not to show up as an option on a Report filter condition as an option?Incident extends task, which is where this field resides.Other choices from the field on the task table are there, just not this one. What...
Hi ,I have written an onsubmit client script to close the open change tasks if the state of the change request is either closed skipped or closed failed.Here is my client script code:function onSubmit() { //Type appropriate comment here, and be...
So, raising a change to move from UI15 to UI16 we were hit with being asked about a roll-back plan. I mean who would want to roll-back to UI15 when UI16 gives you so much more flexibility, well my company needs a back-out plan just in case.So after...
Hi All,Looking for advice.I have a role called "restricted_vendor_manager". I created that to exclude the inherited itil role.On our vendor form, I have a related list for locations so they can add the locations the vendor services. The problem...
Thursday afternoon before a long weekend and I'd said I'd look at something for a colleague and now I regret it We need to show the information from a "source" record, but the usual dot walking is doing some very odd things.- hi ticket loggedI said, ...
Hello,In a business rule, I'm trying to set a date-time in milliseconds to a GlideDateTime object by the function setDateNumericValue().Following is my code:var myDate = new Packages.com.glide.glideobject.GlideDateTime();myDate.setDateNumericValue(my...
I need to run the schedule report periodically every one hour from monday 6 am to saturday 12:30 pm istBelow script is not working properly ,could you please help me on this ,its a priority for me.I think wrong with the diffStart and diffEnd...
I am working on a UI Action that copies a record. Part of the process is to prompt the user if they want to include related records, in this case Outages. I have an IF statement built and working, but having trouble finding the right code to hide...
I am doing a lookup to a table to populate a field and this is working but when i remove the value (lines 5 and 6) the field doesnt clear to blank the field i am trying to set to blank is a date field if that maters. It doesnt seem that when the fiel...
Hi all,I have a reference field and a UI Macro button that can send an email to the person in the field.I would like the UI Macro work only if all mandatory fields were populated, and if not they are not filled, to pop up an alert and abort.If all ma...
I have applied an ACL condition to a list for a table but that limits the results properly but when viewing the list you still see the total results for all items in the table and the pagination is still applied as if all results are returned. Is t...
In all of my business rules, I just discovered that current.sys_id is not being sent to the script include the business rule triggers. Here's an example of the business rules I'm using.function onBefore(current, previous) { //This function will...
Hi,I was recently given this requirement "if an item is in a Cancelled state, it currently will show up if we have the Active = True on query in SNOW. The client needs the Cancelled items to not show as Active. " .I know it sounds bit odd but plaus...
https://hostservice.service-now.com/navpage.do?sysparm_query=number=CTASK0019728 I'm missing something here.Any help?Thanks!
