Hi All, We are trying to query the user records (from the sys_user table) that are updated after 03:30 EST yesterday by using glide record. This has to be done everyday to get the new users. Can anyone suggest any solutions to do ...
Greetings,I was hoping for assistance, likely a simple answer but too much time has been spent already trying 70 different methods and I am sure someone here will know it.Stripped down to its basic form I am trying to addQuery against 1 field on a ta...
How to setup email encryption in ServiceNow. When ever an email is sent from notes/outlook ServiceNow is not recognizing the inbound email action to create an incident/request if the email is encrypted.I am looking for a solution where I can send an ...
I need to call a record producer to open an incident. I need to call it from a module link in the left navigation pane. Is there a way to do this and have it open the RP in the current frame. Calling the record producer by it's sysid opens the ...
When doing a lookup against sc_item_option you can access the variable value however if it is a select box it holds teh value of the option not the display_value and if its a reference field it holds the sys_id not the display value for the reference...
Hi,Is there any public url that will help to check if the SERVICE NOW REST endpoint is up and running.We want to schedule a heart beat check to make sure that the REST endpoint is up and running.Any pointers?
Hi,I want to get values of system properties "com.glide.attachment.max_size" and "glide.attachment.extensions" through rest API. Let me know if there is any?Also let me know if there is any way to fetch the values of above mentioned properties in nod...
Hello,I feel this question is pretty straight forward, but wasn't able to find anything directly related, so my apologizes if this was asked before.In our Change Module we have a CAB Approval that is currently awaiting Everyone to Approve. The reason...
I am trying to pull a field value from the User table from a UI Action that is being run from the Incident form and I know this is simple but I am not able to get it to work..The field is u_member_firm. I am pulling it from a client Script easily lik...
I am doing a POC to fire a daily email notification using Schedule Jobs, Below is my scripttry {var target = new GlideRecord('my_table');target.addQuery('state', 1);target.query(); // Issue the query to the database to get relevant recordswhile (...
I have set up a delegate for myself but the delegate isn't receiving any of the emails I get.I followed the instructions here: Role Delegation - ServiceNow WikiVerified the user is an active user. All 4 options are selected. I am a System Admin and s...
Hello, I have a related list on my Incident form. I have added a default filter in list control on that Related List. When I click on Edit.., a new window is opened with filter condition and slush bucket. Is it possible to lock the filter so that us...
Hello,I am new to the ServiceNow Administrator role and I would like to know how can we setup auto assignment of tickets in ServiceNow? Like we have in BMC Remedy the 3 types of routing rules (Round Robin, Capacity Based and Availability based).Your ...
Hello All,I would like to know if there are ServiceNow Administrator and User guides available in PDF format. If yes, then from where can I download them?Thank You,AP
Hi All,I have written a Catalog UI policy on a Variable Set. I have this variable set in one order guide (starter request) and other items which are related to this order guides.In UI policy under Catalog conditions I observed that "Catalog Item" fie...
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