Default "List Layout" is not working for all users.

[vaibhavdesai]

Hello,

On Change Request and Incident "List layout", I have added 6 columns as default columns by navigating to "Right click on header of list >> Configure >> List Layout >> Added required column >> Save". Now, according to Servicenow default behaviour when any user click on "Gear icon on list >> reset to column default button". Default column layout should be applied.

Currently, For me some users are there in my instance for whom default layout is completely different than what is set by me.

Strange thing is, for 90% of users it is working perfectly fine. But, For few users it works on Change Request and does not work on incident OR works on Incident and does not work on change request. When they click on "Reset to column default"   they are seeing completely different layout.

Is there any other way from where List Layout can be changed? What could be the possible reason for this behaviour? I have checked all ACL, Client Script running on this tables.

Regards,

Vaibhav

[Pradeep Sharma]

HI Vaibhav,

Have you checked if the view on list layout is same for all the users?

[vaibhavdesai]

Hi Pradeep,

This issue is still not resolved for me. Do you have any other suggestion reagarding what could be the possible reason behind this behavior?

Regards,
Vaibhav

[Brian Dailey1]

Hi Vaibhav,

Do these users have the same View selected as the one you are using when you configured the list layout?

Thanks,

-Brian

[vaibhavdesai]

Hi Pradeep & Brian,

Yes, View is same for all users. I set this layout in default view and all users have same view.

Regards,

Vaibhav