Default Value javascript:gs.getUserID() issues after upgrade to Kingston

jacobpeterson · ‎03-20-2018

Hello all,

****Update: it looks like NO Default Values are working for Order Guides, not even plain text.****

After upgrading to Kingston the Default Value attribute on any sys_user Reference fields is not working for ORDER GUIDES only. I'm referring to the line of code javascript:gs.getUserID() which is supposed to fill in the logged in user. If I load the form from the Service Catalog as a non-Order Guide it works perfectly. If I run the same form from an order guide it does not work but it did pre-Kingston.

Any idea what's going on?

Thank you!

SanjivMeher · ‎03-21-2018

I suspect it could be because of one of the client scripts. Would it be possible for you to deactivate all the client scripts for the order guide and check again. Take a screenshot before deactivating, so that you know which ones to activate back.

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SanjivMeher · ‎03-20-2018

Which Patch of Kingston are you on?

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jacobpeterson · ‎03-20-2018

We are on Patch 3

SanjivMeher · ‎03-20-2018

I am on patch 3 as well. I test this on an order guide and it worked fine for me.

Do you see any errors in the system log when you open the order guide?

Are there any onLoad script or variable set which could be failing?

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jacobpeterson · ‎03-21-2018

I am not seeing any errors in the logs.. I've also verified that no other Scripts or Polices are conflicting with this.. Any idea what else it could be?