Default value on Assignment group

[VShine]

Hello experts,

I have a requirement where there is a default value for "Assignment group" field on Task table. This is already in place and there are different processes around it so that no RITM/REQ or task been missed. 

Now, I am working on HR process flow, where a child task will be created from workflow upon submission on case request. As HR Task table is extended from Task table (OOB), every time HR Task is created, it is having default Assignment group value. The HR Task which I am creating using workflow shall be assigned to "Opened for" user (so these HR task has no assignment group).

I want some expert advise on how to keep default value only on IT side ....and bypass this on HR side. I try using Dictionary override on same field on HR Task table(keep value as blank), As Assignment group is blank, its keep populating the value to default assignment group.

Please pour in your expert opinion.

[Ankur Bawiskar]

Hi,

Dictionary override would be the proper option.

You can also set the value during the HR Task creation either from the script or using before insert BR

Regards
Ankur

[VShine]

Yes,

that is what I am trying. But per HR process, this HR task will be assigned to "Opened for" user. So there will be value for Assigned to but Assignment group will be blank. So on case creation itself, Assignment group is populated with ITIL Support group (which is default value for assignment group). As Opened for (employee) is not member of that group(not a fulfiller), my HR task is having no assigned to.

[Ankur Bawiskar]

Hi,

Ideally as per process you should set Assignment Group first.

Member/Agent from that group can then assign the HR case to himself/herself using Assign to Me button.

Please check with your process/business team on this that it is not best practice to only set Assigned to

Regards
Ankur

[RAHUL Khanna1]

if you leave it as blank, it will in herit it from the task table , Instead you can clear that value by onLOad Client Script.