Default value on Assignment group

[VShine]

Hello experts,

I have a requirement where there is a default value for "Assignment group" field on Task table. This is already in place and there are different processes around it so that no RITM/REQ or task been missed. 

Now, I am working on HR process flow, where a child task will be created from workflow upon submission on case request. As HR Task table is extended from Task table (OOB), every time HR Task is created, it is having default Assignment group value. The HR Task which I am creating using workflow shall be assigned to "Opened for" user (so these HR task has no assignment group).

I want some expert advise on how to keep default value only on IT side ....and bypass this on HR side. I try using Dictionary override on same field on HR Task table(keep value as blank), As Assignment group is blank, its keep populating the value to default assignment group.

Please pour in your expert opinion.

[VShine]

You mean let default group get populated & then change the Assigned to value on load?

In that case, the value will not change untill someone actually open the form.....right? Also, as we change assignment group, from some value to blank - will it not increase the Reassignment count?

[RAHUL Khanna1 · Accepted solution]

Sorry ....Ignore above comments

--on the Task Table Default value of the Assingment Group 'X'

--Go to Dictionary Over ride and just check mark the defaut value and leave it blank ...so this will not show the default value from the task table.

[VShine]

Thank you Rahul, It work as expected.