Default value priority to none while creating a incident

[Jebastin018]

Default value priority to 'None' while creating a incident. How to do this?

[Elijah Aromola]

You can edit the dictionary entry for priority and add/modify the dictionary override.

Table: sys_dictionary_override

[Bharat Goyal]

You may just go to Dictionary override for incident table and remove the existing default value and leave it blank.

Thanks

Bharat

[Mike_R]

Usually priority is calculate based on impact and urgency.

How are you reminding them to select the impact and urgency? I'm afraid if you set the priority to none and then they never update/change the impact and urgency you will have some data issues.