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‎04-17-2017 02:22 PM
I have a scenario where I made a user A as delegate to User B, user A gets the email but not user B, below are further details
1. Notification = Incident Opened and Unassigned
Guillermo Frohlich has subscribed for this notification but has added an additional filter which is to as per below screenshot
Added Abel Tuter as delete to Guillermo Frohlich
Based on the above personal subscription -> Send when condition no email should get sent when an incident is created that doesnt have priority as 1, but the email got sent to Abel.tuter
Email log shows below, which states that notification got sent to abel tuter and wasnt sent to Guillermo Frohlich
Incident screenshot
Wonder what is causing this behavior
Solved! Go to Solution.
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‎04-19-2017 07:10 AM
Thanks, I figured thats an expected behavior from servicenow, where it checks for notification preferences of the user as the last step after the notification is triggered, which explains why the delegate got the email and the actual user didnt.
Best Regards
Anil
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‎07-04-2017 11:16 AM