Delete a comment from the activities history
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‎05-15-2025 04:15 AM
Hello, a comment got accidently posted and now needs to be deleted. Where do i go to do this?
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‎05-15-2025 04:28 AM
Hello. i did all these steps and the comment is still there.
In the Record History i cant edit anything, its all grey even if i have admin with elevated roles
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‎05-15-2025 04:30 AM
Hi @asd22
I had the same issue with one of my clients. I'm not 100% sure, but you’ll need to go to the activity log history and find the comment to delete it. It's not that simple, but you’ll need to troubleshoot to resolve it.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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‎05-15-2025 05:17 AM
Hi @asd22
1. Go to sys_journal_field table. Type sys_journal_field.FILTER & ENTER. Then add the record sys_id in the Element ID field and comments in the Element field & DELETE the record.
2. Go to sys_audit table. Type sys_audit.FILTER & ENTER. Then add the record sys_id in the Document Key field and comments in the Field Name & DELETE the record.
3. Go to sys_history_set table. Type sys_history_set.FILTER & ENTER. Then add the record sys_id in the ID field and DELETE all the record(s).
4. Now open & reload the form (Record).
Regards,
Siva