Deleted records keep re-appearing and not getting deleted

[matthew_hughes]

In ServiceNow, below is a screenshot of some records that are stored in the 'cmdb_rel_ci' table before I deleted them:

However, what I've noticed 42 minutes later is that if I refresh my list of results, the exact same number of records appear again:

Has anyone come across this issue before or do they know what could be causing deleted records to suddenly reappear?

[Dr Atul G- LNG]

Hi @matthew_hughes 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829857

[Viraj Hudlikar]

Hello @matthew_hughes 

This will only happen if there is some flow/scheduled job running on platform which might be creating relationship record if it is not available for record. you will need to check in your platform is there auto creation of relationship script placed. Also, see if this record relates to what as sometimes when SGC is running or pulling data there are some relationship setup which auto creates record in same table.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[matthew_hughes]

Hi @Viraj Hudlikar Do you know how I would be able to search for that?

[Viraj Hudlikar]

Hello @matthew_hughes

Since the config is platform specific it is hard to say but in general, I will start looking in BR for the table for whom the relationship is created and adding filter in script part placing relationship table name and will try to analyze is it somehow relevant. Similarly, any flow setup on table if naming conventions are good while designing flow.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.