Deleted records keep re-appearing and not getting deleted

[matthew_hughes]

In ServiceNow, below is a screenshot of some records that are stored in the 'cmdb_rel_ci' table before I deleted them:

However, what I've noticed 42 minutes later is that if I refresh my list of results, the exact same number of records appear again:

Has anyone come across this issue before or do they know what could be causing deleted records to suddenly reappear?

[matthew_hughes]

Hi @Viraj Hudlikar  I think I've found the OOTB Business Rule that's causing it:

[Viraj Hudlikar]

@matthew_hughes - Great job on finding BR which might be related to you activity. Check what it does and see if you are deleting any of the rel type which is showcased in BR you found.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[matthew_hughes]

Hi @Viraj Hudlikar I've removed the relationship types within the business rule. I'm checking if that makes a difference

[matthew_hughes]

Hi @Viraj Hudlikar Unfortunately that didn't make a difference, so I'm having to manually delete the relationship types from ServiceNow