Deleting a request and request item

[Gemma4]

Can a request and request item be deleted by an admin in ServiceNow? If yes, do I just follow the steps below?

I have a few test requests and request items in Production I need to remove for reporting purposes. There is no pii data so I don't think this would cause a compliance issue. Are there any concerns for doing this? 

Steps to delete request and request item

Request Item

Navigate to All > Service Catalog > Open Records > Requests and open an existing request. In the Requested Items related list, select the check box beside the item to delete. In the Actions choice list, select Delete.

To delete request

Navigate to All Requests>Select the check box beside the request to delete. In the Actions choice list, select Delete.

Thanks for any feedback you have 

[Danish Bhairag2]

Hi @Gemma4 ,

Usually we are not suppose to delete any data from production,we can either filter it or leave it as it is.

But in your case if u do need to proceed ahead with this then,

The above steps are correct ,but also make sure if there is any task records which are attached to RITM. Make sure that does not get left behind also If the workflow is in running state make sure to cancel it from workflow context.

Thanks,

Danish

[Gemma4]

Thank you @Danish Bhairag2  for the feedback, it was very helpful. Moving forward the next time I have a large change to test is there a better option to test it

[SanjivMeher]

I believe, there is a cascade delete rule already, which should delete the requested item, when you delete the request. But you can test it out for one request. I would also suggest taking an XML export and an excel export of requests that you are deleting. All the task records you delete goes to the Deleted Record tables. So incase something goes wrong, you can always restore it from the Deleted record.