Demand message shows “Created Date” instead of “Created” in Employee Center

[kuuum_aaaya]

In Employee Center, when creating a new Demand (the request form is built using a Record Producer),
the Activity used to display a message like:

DMND No. ~ Created

But now it shows:

DMND No. ~ Created Date

We believe that, out-of-the-box, the confirmation message should show “Created,” not “Created Date.”

Could you help us understand:

• Why this change happened (possible causes)?

• How we can restore the original “Created” message (configuration or workaround)?

Thank you in advance for any advice.

[Nehal Dhuri]

Could you please share a screenshot to help me better understand your query?

[RaghavSh]

@kuuum_aaaya did you do an instance upgrade? can you share the screenshot.

[Ankur Bawiskar]

@kuuum_aaaya 

share screenshots without which we can't help

[R11_snow]

@kuuum_aaaya ,

Thanks for sharing this. Could you please describe the issue in more detail and, if possible, include some screenshots? For example:

• The exact confirmation message that appears now

• Where you are seeing the label “Created Date” instead of “Created”

• Any recent changes (dictionary updates, upgrades, or customizations) that might be related

This will help us better understand the scenario and provide more accurate guidance.

i think -Someone may have updated the label of the field sys_created_on (usually "Created") to "Created Date".

Since the Activity formatter pulls from system fields, this change could directly impact the message

Best regards,
Tejas Adhalrao
🚀 ServiceNow Developer | 🏆 Hackathon Finalist | 💡 Community Contributor
🔗 LinkedIn | 📧 tejas.adhalrao11@gmail.com