Ensure that any variables used in the email body are correctly referenced and populated. If you are using dynamic content, verify that the syntax is correct and that the variables contain the expected values. Incorrect variable references or empty variables can result in a blank email body.
As a troubleshooting step, simplify the email body to a plain text message such as "Test" to see if it gets populated. If a simple message still results in a blank email, the issue might be with the flow configuration rather than the content itself.
Ensure that the email body format is compatible with the email client's rendering. If you are using HTML content, switch to plain text to see if that makes a difference. Sometimes, improperly formatted HTML can cause the email body to appear blank.
Enable debugging for your flow to trace the execution and see if there are any errors or warnings related to the "Send Email" step. Logging the values of the variables before the email step can help confirm that they are being set correctly.
Review the configuration of the "Send Email" step to ensure that all required fields are properly filled. Double-check the recipient, subject, and body fields to confirm they are set correctly.
Verify the email settings and permissions in your ServiceNow instance. Ensure that the email functionality is correctly configured and that the user account running the flow has the necessary permissions to send emails.
Thanks and Regards
Shreedevi Narayana
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